How we can help
Frequently asked questions and a way to reach us directly.
Contact us
Write to us anytime — we aim to reply within a few days.
Send an emailjannahadhaninfo@gmail.com
Frequently asked questions
My prayer times look off — what should I do?
Check that the correct location or city is selected, and the calculation method (for Bosnia use “Vaktija”). In advanced settings you can fine-tune the twilight angle for Fajr and Isha. For time-critical worship, cross-check with your local mosque.
I’m not getting adhan notifications.
In your phone settings, allow notifications for Jannah and disable battery optimization for the app. On Android, enable “exact alarms” if the system asks. Inside the app, make sure notifications are enabled for the individual prayers.
How do I restore my purchase on a new device?
Sign in with the same App Store or Google Play account you used to buy Premium, open Jannah → Premium and choose “Restore purchase”. Your subscription will re-activate.
How do I cancel Premium?
The subscription is cancelled in your account settings on the App Store or Google Play, not in the app. Cancelling stops renewal; access lasts until the end of the paid period.
How do I delete my account and data?
Email us with the subject “Account Deletion Request” at jannahadhaninfo@gmail.com. We delete the account and associated data within a reasonable period. Note: deleting the account does not cancel a subscription.
Does Jannah work offline?
Yes — once prayer times and the Quran are loaded, they’re available offline. Audio recitations and some community content need a connection.